You are entitled to have the goods replaced if the goods fail to be of acceptable quality. You are also entitled to have the goods replaced if the goods fail to fulfil your requirements. We reserve the right to not offer a refund or an exchange coupon.
When you change your mind
- At Royal Textiles you have 30 days to return your items for a full refund or exchange as long as it is returned in a saleable condition with original proof of purchase. The refund will be provided using your original payment method.
- By saleable condition we mean that the item hasn’t been opened or used, is still in its original packaging.
- If you can’t provide proof of purchase we will be unable to provide you with an exchange coupon or refund.
Proof of Purchase
Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:
- Register receipt
- Online Tax Invoice
- Financial statements such as a bank statement, credit card statement
You will be asked for information that is relevant to your return or to satisfy legislative requirement. If you do not provide this information, then we may be unable to process your return. When returning merchandise with proof of purchase, you will be asked for your signature as authorization of the return transaction.